hai baji Responsible Gaming

Section 1

Age Restriction and Underage Gambling Prevention

During the account registration process, every applicant is required to confirm that they are 18 years of age or older. This declaration is a binding condition of account creation. Where hai baji has reasonable grounds to suspect that an account holder may be under the legal age, the account will be suspended immediately and subjected to mandatory identity verification before any activity is permitted to resume.

Age Verification Process

All players are subject to Know Your Customer (KYC) age verification as part of the standard account review process. Acceptable identity documents include a valid Bangladeshi National Identity Card (NID), a valid passport, or a birth certificate accompanied by a secondary photo ID. Players who cannot produce satisfactory proof of age will have their account permanently closed and any pending withdrawals cancelled.

Protecting Minors in Shared Households

If you share a computer, tablet, or mobile phone with a minor, it is your responsibility as the account holder to ensure that the minor cannot access your hai baji account. Practical steps include:

• Logging out of your account after every session and never saving passwords on shared devices
• Using a strong, unique password that is not known to other household members
• Enabling screen lock with a PIN or biometric on your device when not in use
• Using parental-control software to restrict access to gambling websites on shared devices

Section 2

Understanding Problem Gambling

Gambling becomes a problem when it stops being a leisure activity and starts to negatively affect a person's finances, relationships, work, or mental health. Problem gambling is not a character flaw — it is a recognised behavioural condition that can affect anyone, regardless of background, income, or experience with gambling. Recognising the early warning signs is the first and most important step toward recovery.

The following warning signs may indicate that gambling is becoming problematic. If you recognise several of these patterns in your own behaviour, we strongly encourage you to use hai baji's responsible gaming tools immediately and consider seeking professional support.

It is important to understand that gambling outcomes are determined by chance. No betting system, pattern recognition, or streak of wins changes the fundamental mathematical reality that the house holds an edge across all games over time. hai baji does not endorse gambling as a strategy for financial gain. For entertainment only — always.

Section 3

Responsible Gaming Tools

hai baji provides a suite of player-controlled responsible gaming tools accessible directly from the Account Settings section of the Platform. These tools are available to every registered player at no cost and without requiring any justification or explanation. You do not need to be in crisis to use them — they are designed for everyday, proactive bankroll and time management.

How to Activate Responsible Gaming Tools

• Log in to your hai baji account and navigate to Account Settings
• Select the Responsible Gaming tab
• Choose the tool you wish to activate (deposit limit, time-out, self-exclusion, or session alert)
• Enter the desired limit or duration and confirm your selection
• Restrictive changes (lowering limits, activating time-outs or exclusions) take effect immediately
• If you need assistance at any step, contact [email protected] and the team will guide you through the process

Section 4

Self-Exclusion Programme

Self-exclusion is a formal, binding commitment to stop gambling on the hai baji Platform for a defined period. It is the strongest protective measure available within the Platform and is designed for players who feel they have lost control of their gambling, or who simply want a guaranteed enforced break.

Available Self-Exclusion Durations

• 30 days — short-term break to reassess gambling habits
• 90 days — medium-term exclusion, recommended for players concerned about developing patterns
• 180 days — six-month exclusion for players seeking an extended reset
• 12 months — full-year exclusion for serious concerns about gambling behaviour
• Permanent — irreversible closure of the account; cannot be lifted under any circumstances

How to Request Self-Exclusion

• 1 Log in to your hai baji account and go to Account Settings → Responsible Gaming → Self-Exclusion.
• 2 Select your desired exclusion duration from the options listed above.
• 3 Confirm your identity by re-entering your account password.
• 4 Submit the request. Your account is suspended immediately — you will be logged out automatically.
• 5 A confirmation email is sent to your registered address. Save this email as your record of the exclusion start date and duration.
• 6 If you cannot access your account to submit the request, email [email protected] with the subject line "Self-Exclusion Request" and your registered username. The support team will action the exclusion within 24 hours.

Upon expiry of a time-limited self-exclusion (30, 90, 180, or 365 days), your account will not be automatically reactivated. You must contact [email protected] to request reactivation, and the support team will conduct a brief responsible gaming check before restoring access. This deliberate friction is designed to give you one final opportunity to reconsider before returning to gambling activity.

Section 5

Deposit and Wagering Limits

Deposit limits are one of the most practical and immediately effective responsible gaming tools available at hai baji. Setting a limit ensures that regardless of how you feel during any given session, you cannot spend more than a predetermined amount in a defined time window. All limits are denominated in Bangladeshi Taka (BDT) and apply across all deposit methods — bKash, Nagad, Rocket, Upay, and bank transfer.

How Deposit Limits Work

• Daily, weekly, and monthly limits can be set independently or in combination
• If you set a daily limit of ৳2,000 and a monthly limit of ৳40,000, both limits are enforced — whichever cap is reached first will prevent further deposits
• Limits apply to the total gross deposit amount, not the net amount after bonuses
• If you reach your limit, you will receive an on-screen notification explaining that the limit has been reached and when the next window opens

Changing Your Deposit Limit

• Reducing a limit: The new, lower limit takes effect immediately and cannot be reversed for 24 hours (daily), 7 days (weekly), or 30 days (monthly) from the reduction date.
• Increasing a limit: Subject to a mandatory 7-day cooling-off period from the date of the request. During the 7-day period, the existing lower limit remains in force. This delay is intentional and exists to protect players from impulsive decisions made during a losing session.
• Removing a limit entirely: Treated the same as an increase — a 7-day waiting period applies before the limit is lifted.

Section 6

Time-Out and Cool-Off Periods

A time-out is a shorter-term account suspension for players who want a brief enforced break from gambling without committing to the longer durations available under the self-exclusion programme. Time-outs are ideal for players who feel they are gambling more frequently than is healthy, or who simply want a guaranteed pause to reset their mindset.

Available Time-Out Durations

• 24 hours — an overnight break to interrupt the impulse to continue after a session
• 48 hours — a weekend break or two-day reset period
• 7 days — a full week away from the Platform to gain perspective
• 30 days — a month-long break; note that if 30 days is insufficient, the self-exclusion programme offers longer protected periods

During an active time-out, your account is fully suspended. Login attempts will be blocked, deposits cannot be processed, and no wagers can be placed. Any pending bets placed before the time-out was activated will be settled normally. Existing account balances are preserved and will be available upon reactivation at the end of the time-out period.

Difference Between Time-Out and Self-Exclusion

The key practical difference is duration and reversibility. A time-out expires automatically after the chosen period and the account resumes normal operation. Self-exclusion requires an active reactivation request and a responsible gaming check before access is restored. For players with serious concerns about their gambling, self-exclusion is always the recommended option. A time-out is more appropriate for players who are managing their habits proactively rather than responding to a crisis.

Section 7

Getting Help and Support

If you believe that gambling is negatively affecting your finances, relationships, mental health, or daily functioning, please reach out for help immediately. There is no shame in asking for support — problem gambling is a recognised condition, and effective help is available.

Contacting hai baji Support

The hai baji responsible gaming support channel operates seven days a week during Bangladesh Standard Time (BST, UTC+6) business hours. To request any of the following, email [email protected]:

• Immediate account restriction or suspension
• Activation of self-exclusion on your behalf (if you cannot access Account Settings)
• Confirmation of your current deposit limits and wagering history
• Guidance on responsible gaming resources available in Bangladesh
• Account closure and full data deletion request

Tips for Keeping Gambling Healthy

• Set a strict entertainment budget for gambling and treat it as a leisure expense — not an investment
• Never gamble with money earmarked for rent, food, utilities, education, or family needs
• Take regular breaks during sessions — stand up, walk away from the screen, and return only when refreshed
• Never chase losses. Accept that a loss is the cost of entertainment, not a debt to be recovered
• Avoid gambling when you are stressed, tired, emotionally upset, or under the influence of alcohol
• Keep gambling in its proper context — it is one of many leisure options, not a primary activity or a lifestyle
• Talk openly with trusted family members or friends if you feel your gambling is becoming difficult to control
• Use hai baji's deposit limits and session alerts proactively — before a problem develops, not after